FAQ

Frequently asked questions

Lash Questions

Are all the lash bands the same size?


Use scissors to customize the lash band to fit your eye. All lash bands are the same size




Are the lashes reusable ?


If the instructions that come with the lashes are followed the lashes will be able to be used 15-20 times .




Will the false lashes harm your real lashes ?


No , the false lashes should not remoxe your real lashes if applied and removed correctly.









Return Policy

What is the Return Policy ?


All lash sales are final due to hygiene purposes. If lashes are defective please contact us right away. Meanining there will be NO RETURNS nor EXCHANGES if lashes have been opened or tampered with.





Shipping

How will i know when will I recieve my order?


Please allow 2-3 days for processing and shipping. If you have not recieved a tracking number within 72 hours please reach out to our support team. after you should receive your package in 3-7 business days for hair Please allow 24hrs for processing and shipping lashes. If you have not recieved a tracking number within 48 hours please reach out to our support team. after you should receive your package in 3-5 business days for Lashes




What do i do if my package was LOST or STOLEN ?


Unfortunately, we are not responsible for packages once a tracking number has been issued out. However we are willing to help resolve any issues.




COVID SHIPPING


SHIPMENTS HAVE BEEN SLOW DUE TO THE PANDEMIC . ALLOW 48-72HRS TO PROCESS ORDERS ONCE ORDERS IS PROCESSED YOU WILL THEN RECIEVE A TRACKING NUMBER ONCE YOUR TRACKING NUMBER IS RECIEVED SHIPPING IS OUT OF OUR HANDS AND YOU WILL BE RESPONSIBLE TO KEEP TRACK OF YOUR ORDER . ALLOW 5-7 BUSINESS DAYS TO RECIEVE YOUR PACKAGE .





Hair Extensions

HOW MANY BUNDLES DO I NEED ?


12"-14": 2 bundles 16"-20": 3 bundles 22"-28": 4 bundles 30"-Up"4-5 bundles

 ( To get a fuller look )




HOW LONG DOES THE HAIR LAST ?


With proper care ( clean and condition the hair regularly, the hair will last 3-5years ).




HOW LONG DOES DELIVERY TAKE ?


We ship by Fedex,UPS or DHL.Normally need about 2-3 working days to USA. 3-4 working days to UK. 5-6 Working days to any other countries.




QUALITY


Top quality hair ! double weft no shedding can iron, dye , bleach no tangling




WHAT DOES THE TERM "WEFTED" MEAN ?


Wefted hair is hair used for weaving. It is sewn or bonded (with special bonding glue) into a track/braid ready for the weaving process. A weft looks like a curtain or hair stitched together along the top.






CAN THE WEFT BE CUT ?


Yes. Our wefts are reinforced and made by a machine. They can be cut without unraveling.




DOES THIS HAIR SHED ?


Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. Minimum shedding meaning (the hair will never have a noticeable or drastic decrease in its density or volume. However, proper maintenance is extremely important and advised.




DOES THE HAIR APPEAR NATURAL ?


Very! The wind could blow; someone could touch your hair, swim, sauna, and spa. It is incredible and the hair is as light as a feather, no one will even know you have hair extensions.




IS #613 PLATINUM BLONDE HAIR HIGH MAINTENANCE ?


Yes, Anytime you bleach hair to #613 Platinum Blonde that hair will be fragile and easier to break off due to the hair bonds being broken. Platinum Blonde Hair will require daily hydrating of Argan Oil and Washed Weekly with some Hydrating Shampoo and Conditioner.




WHAT TYPE OF HAIR CARE PRODUCTS SHOULD I USE ?


Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week, but avoid using oil or heavy styling products.






DO I HAVE TO DO ANYTHING SPECIAL IN THE MORNING ?


We advise that you comb your hair every morning. Gently brush your hair from the ends towards your scalp. Starting from the ends keeps the pressure off the weft area and is a good way to maintain the longevity of the extensions.






DO I HAVE TO DO ANYTHING SPECIAL AT NIGHT ?


You must NEVER sleep on wet hair. Sleeping on wet hair is known to matte hair that makes it very difficult to keep the hair the way you want. Just make sure your hair is completely dry before you go to sleep and you shouldn’t have anything to worry about. Rolling your hair in rods at night will maintain your curls and limit the amount of heat you have to use on your hair daily.




IS THERE MAINTENANCE INVOLVED WITH THE UP KEEP OF THIS HAIR ?


Yes schedule your re-attachment service appointments every 3-6 weeks.






CAN I GO SWIMMING ?


You may go swimming in pools and hot tubs. We recommend braiding your hair or pulling it up into a ponytail before swimming to keep your hair from tangling. It is best to wash your hair right after swimming. Add a spray in conditioner after swimming.






HOW OFTEN CAN I WASH MY HAIR ?


As often as you like.






WHAT IS THE DEFINTION OF VIRGIN AND REMY ?



“Virgin” meaning guaranteed to be unprocessed, free of any hair color or chemicals; retaining all cuticles in its original healthy state.
“Remy” meaning all cuticles of the hair are guaranteed to be in the same direction.
This means no more hair tangling problems. ***Virgin Hair is the most luxurious hair extension on the market. Each bundle can vary slightly in texture and wave pattern since it comes from different donors. NO two bundles are exactly the same.*** • Caring for Virgin Hair is no different from caring for your natural hair. Our Virgin Hair is the closest you will find to your natural hair.





HAIR TEXTURES


Brazilian Hair - It comes from the pacific of Brazil and its derived in different lengths and natural colors. Brazilian hair is one of the most beautiful types of hair around. It is known for its full body, beautiful bounce, texture and versatility. This hair has a shiny appearance and feel. It is available in wavy, straight or curly textures. The Straight textures are not bone straight but tends to have some light waves in it. This hair holds curls very well and tends to hold curls longer than the Indian Hair. This type of hair is usually soft and smooth. Texture may vary from natural straight to natural full bouncy body wave. The use of this type of hair is popular in most west-african countries. This type of hair last for as long as you take good care of it. It doesn’t require special maintenance. Brazilian hair is good for all hairstyles. It holds curls beautifully and curls when wet. Indian Hair Extensions is all Indian remy hair, meaning that all hair is 100% real Indian human hair, is chemically unprocessed and intact from the donor. ... Indian hair is natural soft, lightweight and bouncy, so the hair extensions can easily be curled and styled.Indian Hair is easy to become frizzy in bad weather and wet environment, so we need to use anti-frizz products, that can make sure our hair look so beautiful all the time. Malaysian Hair - Malaysian hair at first can appear excessively shiny but after the first 2/3 washes the shine lessens considerably to take on a more natural appearance. Curls will not loosen or drop with time but maintain their form for the entire day. No product is required to maintain the curl. Avoid using too oil spray on this hair as it will make the hair very shiny and appear 'wiggy'. Malaysian hair is softer and silker in texture than Indian hair. If you want volume and thickness, Malaysian hair is your best option. It gives great bounce and heavy body. It is great for all styles. Malaysian hair comes naturally dark in color and natural straight. Due to its fullness, it can have a tendency to be dry if proper care isn’t taken. We recommend that sufficient moisture in the form of good leave-in conditioner be used after the second re-use of the hair. The good thing is that this type of hair requires less wash because of its heavy density. Peruvian Hair - This hair is a little coarser and thicker in texture than Malaysian or Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures. Peruvian hair has been growing in popularity 2010. Peruvian hair is multi purpose hair. It has the ability to look naturally voluminous despite the fact it is lightweight. Meaning, you can have over 5 bundles of hair and yet it feels very lightweight. It is extremely manageable even in times when hair isn’t maintained properly. Peruvian hair is great for sleek straight styles as well as short & edgy styles.





Hair Tips

TIP 1


It's very important to use a wide tooth or paddle back brush using gentle strokes, when washing and or styling the hair. Small tooth and retail combs can snag the hair which can cause unwanted shedding.






TIP 2


Gently brush hair to remove all tangles. Braid your hair into a couple of big braids, wrap your hair, or tie your hair into a ponytail or bun. Sleeping in a satin scarf is also beneficial.






TIP 3


Keeping your hair extension clean is very important to making them last longer. Before washing your hair extensions: Brush your hair and remove all tangles and knots. Then wet a small portion of hair at the time and use a good detangling shampoo, and a rich moisturizer. Distribute shampoo and conditioner evenly throughout the hair. Always wash my hair going in a downward motion. Apply a deep moisturizing conditioner to your extensions.
After washing and conditioning your hair, apply a good leave -in conditioning product, this always helps to keep your hair super soft and moist.





TIP 4


Wavy & Curly Hair: If you have wavy or curly textured hair extensions and plan to wear the hair wavy or curly you need to apply a curl defining/curl control cream while the hair is wet. This way it will stop the hair from frizzing and lock in the wave or curl in the hair. 





TIP 5


You can basically do anything with it; curl, color, brush, comb, and flat iron it to any style just like your natural hair. If you are not familiar with coloring hair please take you extensions to a professional colorist!!! Most Importantly Have Fun In Your Extensions, Because You Deserve It!





Wigs

DO'S AND DON'TS


1. Air drying is highly recommended for all hair types and u part wigs after washing and conditioning.

2. Perform a co-wash at least once in 2-3 weeks.

3. Try to always use a moisturizing leave in conditioner. Avoid having to use any other styling products between washes.

4. Use alcohol free serums or products on hair. This will not dry out the hair and make it frizzy.

5. Do not apply any heavy oils on hair as they will seep on to the wigs, in turn weighing it down and resulting in restricted movement and potential tangling.




TYPES OF WIGS


Polyurethane Styles

Polyurethane (“poly”) wigs are generally thin and pigmented. This helps them match your client’s skin tone and blend in. This skin-like material makes using tapes and adhesives easier on the wig as a whole and helps extend the wig’s life. The comfort of poly units isn’t quite at the level of what you’d be able to expect with a mesh unit. It tends to run hot since this base material isn’t as breathable. Some wearers have also reported that poly wig bases have a thicker feel and creates a “floating” sensation over their scalp. This has a tendency to affect the look of the hairline and can make it appear less natural.

Mesh Units
Mesh units are a general category that is made up of full lace and monofilament styles. The full lace group is comprised of swiss lace, glass silk, and 100% hand tied systems. Monofilament constructions include 100% hand tied, single, and double units.

Monofilament material is a blend of very fine lace-like material, generally polyester or nylon mesh. Because of the unique construction of this wig type, it’s great for sensitive scalps as the top is breathable. It also takes on the color of the wearer’s scalp once it’s in place. This is because each hair on monofilament wigs are hand-tied to the mesh blend base. This time intensive process creates a very natural look and blends the hairs together seamlessly. This enables you and your client to part the hair wherever you’d like and still have the appearance that it’s growing out of their own hair follicles.

This category is, without a doubt, the most versatile option. They can be styled in an updo, tucked behind the ears, and parted in virtually any spot without the wig base being noticable. The hairline of the wig is almost undetectable and, generally, the scalp can be seen through the mesh. This gives a lot of versatility and provides a natural and authentic look.

Full lace units generally have urethane strips for adhesives to stick to. Our lace tapes [link to lace front support tape] are the perfect choice to use with mesh systems. These units are very delicate, so lace tape is gentle enough to use with these hair systems so they aren’t damaged.
Combinations

Some monofilament styles can be a combination style that can have a machine-made back and sides, with a hand-tied top. This is more affordable, while still giving your clients almost all of the benefits of a hand-tied mesh unit. The combos mentioned in this section are the most popular constructions, but we’ll talk in more detail about bases below once you read further.

The construction of lace front wigs is really as simple as it sounds. These styles have a lace portion only in the front of the unit. The sheer mesh base that the individual hairs are tied to is perfect for creating a natural-looking hairline. The lace sits right along the forehead where the hairline would naturally be. The rest of the unit utilizes a thicker cap as a base. These may also have clips sewn in that help to secure it to other existing hair or wig caps that might be used.

Welded lace is fibers that have been tightly interwoven, forming a “welded” fabric. This allows you to part the unit anywhere your client wants. Welded lace is also the most durable type of lace. Trimming the lace fronts on these types of units can cause them to separate, so if you choose to do so for a client, proceed with caution and use only the correct tools recommended by the manufacturer of the wig.
French drawn units are really interesting. They’re constructed using three layers of material. Two layers of glass silk are used, along with one layer of swiss lace. The swiss lace is sandwiched between the layers of glass silk and is the material that the hair is tied to. The glass silk above and below the knot allows for a smooth and comfortable wear experience. French drawn units create a very realistic and natural scalp appearance because of the layered construction that keeps the knots hidden.




TYPES OF KNOTS


There are so many different types of knots used in wig construction. We’re planning on posting another, more in depth, blog post with all of the information we know about wig knots. For now though, we’re going to leave you with a brief list and a short description for each type of knot.

Single Knot – A knot that’s only been tied once where both hairs are looped back through the knot.
Single Split Knot – A knot which has been tied once. It has a lower profile than the single knot because only one hair (rather than two like in the single knot) is looped back through the knot.
Double Knot – This is the strongest type of knot because it’s been tied twice.
Double Split Knot – This type of knot has the look of a single knot, with the strength of a double knot.
V-Loop Knot – This is not so much a knot, as it is a weave. The hair is sewn in a “V” or “U” shape through the base material and the other side for added security.
Direct Inject Knot – The hair is directly injected into the wig’s base material and then trimmed and sealed on the other side for added security. The hair doesn’t return back through, so it results in less tangling.




BASE MATERIALS


As with types of knots, there are tons of different options for base materials. We’re also planning a more in depth post for these, but we’ll give you an overview of each type for now.

Welded Lace/Mono – This is the most durable type of lace. It allows you to part the unit anywhere, while maintaining a natural hairline.
Swiss Lace – Softer than welded lace and also more delicate. Part the unit anywhere your client wants while maintaining a natural hairline.
Single Monofilament – Part the hair anywhere with a natural looking “growth” at part.
Double Monofilament – The same base as single monofilament, with a layer of glass silk underneath to mimic the appearance of a scalp.
Glass Silk – Very soft and fine material that creates a realistic scalp color and effect
French Drawn – This is a special construction that gives the most natural look. It creates the appearance of growth at the scalp and allows for parting anywhere.
100% Hand Tied Stretch – This type of base mimics natural hair density and movement.
Polyurethane – Usually clear or flesh-toned, this base can be bonded. Polyurethane also generally coats the edges of monofilament toppers for extra durability.
Silicone/Anti-Slip/Suction – This base can grip against bare skin. It’s best for use with clients who have no biological hair.




FULL LACE WIG VS FRONT LACE WIG


Full lace wigs have a base that is made fully of lace unlike the lace front wig. This means full lace wigs are a bit more versatile than a lace front wig, because they can be worn in different hair styles. This puts full lace wigs at a higher price point than a lace front wig as well





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